How can we help?
Find quick answers about tracking, trip records, reports, the 40-trip trial, and subscriptions — or contact TripTrack directly if something is not working as expected.
Getting started
Start your first trip, review your trip history, and learn the basic TripTrack workflow.
Automatic tracking
Understand background mileage tracking, required Android permissions, and when to use automatic mode.
Manual tracking
Start a trip manually when you want direct control and review or adjust trip records afterward.
Trip history & reports
Review route details, classifications, mileage history, and report totals.
Trial & subscription
Learn how the 40 qualifying-trip trial works and what changes after the trial is used.
Troubleshooting
Get help when automatic tracking, location access, or a recorded trip does not behave as expected.
Common TripTrack questions
How does the 40-trip trial work?
Your first 40 qualifying trips are available before a paid subscription is required for continued premium access. The allowance is a one-time total based on trips rather than a fixed number of days.
What happens after the 40-trip trial?
TripTrack continues recording new qualifying trips, but without a subscription those later trips are locked and excluded from reports.
Can I start a trip manually?
Yes. Manual tracking is available when you want direct control over when a trip begins.
Why does automatic tracking need location access?
Automatic mileage tracking relies on Android location and background activity so TripTrack can monitor driving while you use other apps.
Where can I review a recorded trip?
Recorded trips can be reviewed in your TripTrack history, where available details can include distance, route information, map details, and trip classification.
Where can I see subscription prices?
TripTrack costs $4.99 per month or $49.99 per year after the 40-trip trial.
Useful TripTrack resources
Still need help?
Email TripTrack support with a short description of what happened. For technical issues, including your phone model, Android version, TripTrack app version, and the approximate time of the issue can make troubleshooting easier.
Please do not send passwords, payment-card numbers, or other unnecessary sensitive information by email.